“We identify the gaps in the current healthcare delivery model and try to fill that with AI implementations,” says Shelley Saxena, Founder and CEO of Sevamob. Currently targeting the Indian and Southern African healthcare market, Sevamob employs a B2B business model where their primary customers are employers, schools, corporate CSR, hospitals, NGOs, pharmaceutical companies, and government agencies.
Underpinned to provide their unique last-mile healthcare service, Sevamob’s delivery model has three touch points. Firstly, the company sets up onsite popup clinics with physicians for comprehensive primary health care. Secondly, the company provides telehealth services in case a specialist is unable to visit a location, or the diagnosis requires a second opinion. Thirdly, and what distinguishes the company from its contenders, is its novel AI-based API for diagnosis and consultation that can operate entirely offline. Unlike most health-tech companies that require partnering with a healthcare provider to get access to patient data, Sevamob generates their data, giving them an additional edge when it comes to developing models for AI.
We identify the gaps in the current healthcare delivery model and try to fill that with AI implementations
The effectiveness of Sevamob’s AI-based implementations can be substantiated by its delivery of healthcare services to Indian Oil Corporation Ltd (IOCL), an Indian state-owned oil and gas company that had issues regulating a uniform employee health management service. The client had to partner with different health providers in various parts of the country, and thus the employee health data were siloed and lacked in providing an overall employee health visibility. More so, a majority of their employees consisted of oil tank drivers—always traveling to remote and distant places—and thus vision problem and infectious disease were two key concerns for the corporation. Employing Sevamob, IOCL could bring uniformity to their entire employee health management service and gather all employee data in a centralized dashboard and simultaneously provide healthcare benefits for the drivers in remote locations. Starting off by servicing two cities for IOCL, today Sevamob handles IOCL’s employee health for 25 cities.
Talking about the impact AI-based diagnosis would bring to the current healthcare market, Shelley says, “I don’t think of it as a replacement for doctors or any medical staff; it only assists medical professionals in delivering better healthcare facility.” As an on-going pursuit, he mentions that Sevamob shall continue to outgrow its innovations to provide more enhanced healthcare facilities for care-deprived locations.